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We are an independent, physician owned primary care practice

Meet our Providers

Tess MacQueen, MS, PA-C

Tess MacQueen, MS, PA-C


Tess MacQueen, MS, PA-C

 I  am a board certified Physician Assistant who graduated with my Master of Science degree in Physician Assistant Studies from The University of New England in 2012. 

I worked in Cayuga Medical Center’s Emergency Department and Urgent Care centers for five years.  Working there I realized how important it is for patients to be heard and to know that their healthcare provider cares about them.  Next I worked in a dermatology clinic for three years. During that time I completed the Society for Dermatology Physician Assistants (SDPA) Diplomate Fellowship Program which, along with countless patient encounters, provided me with a solid foundation in disorders of the skin. 

I co-founded Pine Point Medical in 2019 with the intention of providing access to healthcare regardless of location or type of insurance.  Patients can easily fit in a telehealth appointment with me without the need to take time off from work, worry about transportation, or find childcare. I also see patients in our office located in Lansing NY. 

Tess is not currently accepting new primary care patients

Douglas MacQueen, MD

Douglas MacQueen, MD


Douglas MacQueen, MD

I saw the need for a healthcare entity that chose medicine over revenue; one that incorporated the expertise of the MD, RN, NP, or PA, and was able to implement change in real time.  We opened our office in 2019 to offer people an alternative to corporate medicine.   

I  am board certified in Internal Medicine and Infectious Diseases by the American Board of Internal Medicine.  My wife, Tess, is a PA who manages our office and sees adult patients in primary care.  Melissa Pinckney, NP joined us in 2021 and has worked as a an ER nurse and as a provider in hospital medicine before her journey into primary care.  Brandi Hendrix is an RN in our office who goes above and beyond who really cares about people.  Gabriella Villa runs our front desk, the phones, and will likely know you by your first name when you call.  We are a team working together to care for patients and take pride in our community involvement and evidence based approach. 

Melissa Pinckney, NP

Melissa Pinckney, NP


Melissa Pinckney, NP

I am a board certified nurse practitioner who graduated with my Master of Science degree in adult primary care from Keuka College in 2017. I currently see patients at Pine Point Medical in addition to working in hospital medicine at Cayuga Medical Center.

Before working as a nurse practitioner, I worked for nearly twenty years as an emergency medicine and ciritcal care registered nurse (RN).

My time working in the hospital has shown me how important annual wellness and preventive visits are. I am dedicated to helping patients create realistic treatment plans that work for them. I take time to get to know the whole person and value the relationships that are created between a patient and their primary care provider.

Click below for telehealth appointment times

Once scheduled, you will receive a text/email with your telemedicine link 15 minutes before your appointment time

We are not currently accepting new Medicare patients


How we can help



Receive virtual, affordable healthcare via your computer, phone or tablet from the comfort of your home in the Finger Lakes or Upstate NY 


We accept most insurance plans, and ask that you pay your co-pay at the time of service. Please check with your health plan prior to the appointment to ensure coverage

Uninsured patients will be given a 50% discount and asked to pay at the time of service  


What We Treat

We offer virtual telehealth appointments for adults with acute and chronic issues. This includues adult primary care, and “quick care” complaints such as the ones listed below. We can also see patients in the office and offer an array of aesthetic treatments.

Annual Physicals 

Including prescriptions


Anti-wrinkle treatments and rejuvenating peels 

Blood Pressure Checks 

And management 

Cancer Screening



Screening and treatment 


Symptoms and treatment 

Pap smears


Pre-exposure prophylaxis of HIV


Diagnosis and treatment

Sinus Infections 

Antibiotics only as appropriate

Skin Checks


 Referrals as needed

Sexually Transmitted Infections 

Testing and treatment 

Tick Bites  



A Personal Approach

We believe in continuity of care and would be happy to provide follow up to fully carry out your treatment plan. Prescriptions can be sent directly to your local pharmacy. 

Evidence Based Medicine

Our mission is to provide you with personalized, high-quality care. We are dedicated to improving your health by treating with evidence based medicine and following the recommendations of the Centers for Disease Control and Prevention (CDC)