Policies at Pine Point Medical

Ensuring your health and safety at our clinic

Professional Health Care Service at Your Convenience

Important Pre-Appointment Requirements

Sign All Consent Forms

• Please be sure to sign all of the consent forms, add your insurance information, and upload a picture of your driver’s license prior to your appointment. This ensures that we have all the necessary information to provide you with the best care possible. 

Health Questionnaire

• Filling out the health questionnaire prior to your appointment is crucial. It helps our medical team understand your health status and prepare for your consultation effectively.

• We may cancel your appointment if the necessary forms are not received prior to your telemedicine appointment. Your cooperation is greatly appreciated to ensure a smooth and efficient service.

Appointment Cancellation Policy

As stated above, it is crucial that all required forms are submitted prior to your telemedicine or in-person appointment. Please make sure to sign all consent forms, add your insurance information, and upload a picture of your driver’s license. Additionally, complete the health questionnaire before your scheduled time. Failure to submit these documents may result in the cancellation of your appointment. We appreciate your cooperation and understanding.

Please note: You may be charged a NO SHOW FEE if you do not cancel your appointment within 24 hours.

Privacy Policy for Secure Text Messaging

At Pine Point Medical, we are committed to protecting your privacy and ensuring a positive experience when you use our services. This Privacy Policy explains how we collect, use, and protect your personal information when you sign up for or interact with our secure text messaging services. By using our text messaging services, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect
When you opt-in to receive text messages from us, we may collect the following information:

• Personal Information: Your phone number, name, email address (if provided), and any other information you share when subscribing to our text messaging services.
• Interaction Data: Information related to your interaction with our text messages, including delivery and response information, opt-ins, opt-outs, and content preferences. Your carrier may charge you data rates for the interaction.

2. How We Use Your Information
We use your personal information for the following purposes:

• To send you transactional or promotional messages, including but not limited to updates, alerts, offers, and reminders.
• To respond to your inquiries and requests made via text messages.
• To provide customer service and support via text messaging.
• To improve the quality of our services by analyzing customer engagement and interaction with our messages.

3. Consent
By providing your phone number and opting-in to receive text messages from us, you consent to receiving automated and non-automated text messages from us. You can opt-out of receiving messages at any time by replying “STOP” to any message, or by contacting us directly at 607-533-0281.

4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. While we use encryption and other security measures to protect data during transmission, no data transmission over the internet or storage system is completely secure. Therefore, we cannot guarantee the security of your information.

5. Third-Party Services
No mobile opt-in data will be shared with third parties. We may use third-party service providers, such as SMS gateway providers, to send text messages on our behalf. These third parties are contractually obligated to protect your information and use it only for the purposes of delivering our text messages. SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes

6. Opt-Out
If you no longer wish to receive text messages from us, you can opt-out by replying “STOP” to any text message you receive. You can also contact us directly at 607-533-0281 to request that your phone number be removed from our messaging list.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised “Effective Date.” Please review this policy periodically to stay informed about how we protect your information. The effective date of this policy is 2/10/2025.

8. Contact Us
If you have any questions or concerns about our privacy practices or wish to exercise your rights regarding your personal information, please contact us at:

Pine Point Medical
Email: Admin [at] pinepointmed [dot] com
Phone: 607-533-0281
Mailing Address: 3105 N Triphammer Rd, Suite 7. Lansing NY 14882

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Pine Point Medical. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://pinepointmed.com/policies#Privacy-Policy. Message HELP for help. Reply STOP to any message to opt out.

SMS Terms & Conditions
The Terms of Service related to SMS communication must be included in the privacy policy or as a stand-alone document. Note: If the customer has a Terms and Conditions page, this information should be included there, not in the privacy policy. The document must include the following:

1. SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:
If consent has been given to receive text messages from Pine Point Medical, messages may be received related to the following:

• Appointment reminders
• Rescheduling reminders

Example:
“Hello, this is a reminder of your upcoming appointment with Dr. MacQueen at Pine Point Medical on April 1st, 2025 at 3:00pm. Reply STOP to opt out of SMS messaging at any time.”

3. Message Frequency:
Message frequency may vary depending on the type of communication. For example, up to 2 SMS messages per week may be received related to appointments.

Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

4. Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:
Opt-in to receive SMS messages from Pine Point Medical can be done in the following ways:

• Verbally, during a conversation

6. Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying “STOP” to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7. Help:
For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at www.pinepointmed.com

Additional Options:
If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

8. Standard Messaging Disclosures:
Message and data rates may apply.
Opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our www.pinepointmed.com/policies page.
Message frequency may vary

For more information and Frequently Asked Questions, please visit our FAQs page, or click the link below.